Refund policy

30-Day Satisfaction Guarantee. Not happy with your KEIN KAFFEE for any reason? Email us within 30 days of receiving your order and we'll refund you. No need to send anything back.

How it works

Email us at info@keinkaffee.com within 30 days of delivery with your order number and let us know what happened. Once approved, we'll refund you to your original payment method. No return shipping, no restocking fees, no hassle.

Damaged or incorrect orders

Please check your order when it arrives. If it arrived damaged or defective, or you received the wrong item, email us right away at info@keinkaffee.com (a photo helps) and we'll resolve it immediately.

When you'll get your refund

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need a few extra days to post it. If more than 15 business days have passed since approval and you still don't see it, email us at info@keinkaffee.com.

Exclusions

Sale items and gift cards are not eligible for refunds.

Exchanges

Ordered the wrong roast or grind? Email us at info@keinkaffee.com and we'll help you get the right one.